London

A look at how the Rogers outage is impacting London

Widespread outages with Rogers are having an impact locally, with emergency services and local businesses hoping for a speedy resolution. 

Rogers customers are reporting network issues across the country

Bank machines and other financial networks across the country were down in places seemingly due to the issues at Rogers. (Angela MacIvor/CBC)

Widespread outages with Rogers are having an impact locally, with emergency services and local businesses hoping for a speedy resolution. 

London Police are asking the public to stop calling 9-1-1 to test if their phones are working, though they do say Rogers customers have been been able to contact police for real emergencies. 

"We can say that we've had a number of individuals call 9-1-1 to test their phone," said Const. Sandasha Bough. "Please do not do that. It ties up our system for individuals who are in need of emergency assistance right away."

Rogers customers are reporting network issues across the country. Many in London have been left without wireless,  internet, cable and landline access. 

London Hydro has reported their phone system is down due to the Rogers outage. 

"We appreciate your patience while this issue is looked into and encourage you to reach out to us once Rogers Networks have been restored," London Hydro posted to Twitter Friday morning. 

Hospital systems unaffected

A spokesperson for the London Health Sciences Centre (LHSC) said the hospital's systems are unaffected by the outages, and that this time there are no changes to patient appointments, including surgeries. 

Hospital teams will continue to reach out to patients, families, caregivers and community partners via telephone, mobile and email. 

"Virtual care appointments are still available. For patients who are unable to connect, our health care teams will be in touch to rebook your appointment," said the LHSC in an email to CBC News. 

"Care partners who are expecting to take a discharged loved one home today should call the hospital to confirm if they are able, as our switchboard remains unaffected. LHSC staff members looking to connect with their leader from outside the hospital, please call your leader's direct extension or your clinical unit." 

St. Joseph's Health Care also said its systems are unaffected, with no changes to patient appointments and surgeries. 

Virtual care appointments are still available for St. Joseph's patients who have access. Health care teams will be in touch with patients who are unable to connect to rebook appointments. 

Payment at stores, gas stations

Local businesses are working without debit machines as some Interac services are down. 

Staff at Coffee Culture on Dundas Street customers have left unable to make debit purchases. Uber Eats orders and Wi-Fi connections are also impacted. 

"It's certainly affecting our business," said evening manager Shiloh MacLeod. 

Maitland Gas & Convenience in Muncey, Ont. is asking customers to bring cash. 

"People coming in trying to get gas cannot purchase gas because debits are down," said a cashier. No transactions have worked through their ATM machine.

Interac spokesperson Bryan Bossin said in a statement that the nationwide outage is impacting Interac services.

"Interac Debit is currently unavailable online and at checkout. Interac e-Transfer is also widely unavailable, impacting the ability to send and receive payments," he said. 

We will provide further information as it becomes available.

Flying as usual

London International Airport say it's had "no technical glitches at all" and flights are running on time, despite the outages. 

"Staff here are on the Rogers Network for our cell phones, but we have radios, so obviously the backup is working fine," said Chris Ryan, chief financial officer at the airport. 

The scope of the network outages can be found in this online outage map