PUB wants answers from Newfoundland Power over customer complaints, meter accuracy
A St. John's woman told CBC News her bill doubled in February
Newfoundland and Labrador's Public Utilities Board is asking Newfoundland Power to file a report on how it ensures the accuracy of its meter readings, following reports of skyrocketing customer bills this past month.
As reported by CBC News on Wednesday, many Newfoundland and Labrador residents are facing staggering costs for power this winter from Newfoundland Power.
A St. John's woman told CBC News her power bill had doubled in February, despite not being home for most of the month and with her heat turned down.
PC Leader Tony Wakeham called for an investigation into rising power bill prices. On Thursday, the PUB made a move.
In a news release issued Thursday afternoon, the board announced a request that Newfoundland Power review the measures it uses to "ensure billing accuracy and reduce billing volatility," and whether other measures have been considered.
The board said those findings should be reported by March 21.
It also wants the company to give reasons for why customer bills increased recently, and say whether or not billing errors were detected.
Speaking with CBC News this week, Newfoundland Power spokesperson Glenda Power said cold temperatures and high winds contribute to greater power usage, as heating systems have to work harder to maintain a steady temperature within the home.
Additionally, the PUB said Newfoundland Power should advise of any additional measures it plans to take to provide customers with payment flexibility and better communication with customers in relation to higher bills.
The company declined an interview when asked by CBC News on Thursday. But in an emailed statement, Glenda Power wrote that Newfoundland Power knows residents are concerned.
"Newfoundland Power is committed to ensuring our customers receive accurate and reliable service, while helping them manage seasonal billing fluctuations," the statement said.
"We welcome this opportunity to address public concerns and to provide clear and detailed information to the Public Utilities Board, including information on the rigorous standards for customer meters set by Measurement Canada that must be adhered to."
Newfoundland Power, owned by Fortis Inc., is the primary electricity distributor in the province with more than 275,000 customers, according to Canada's Energy Regulator.
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