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Metrolinx launches Twitter service for 7 GO Transit rail lines

Metrolinx has launched a new Twitter service to help commuters track their ride. Each GO Transit train line now has its own Twitter feed, offering real-time updates.

Tweets only offered in English for now, but French will be provided soon

Christine Pagulayan · CBC News ·
Metrolinx has launched a new Twitter service to help GO Transit commuters track their ride. (Canadian Press)

Metrolinx has launched a new Twitter service to help commuters track their ride. Each GO Transit train line now has its own Twitter feed, offering real-time updates.

New accounts were created for the following seven rail lines:

The tweets are only offered in English for now, but French will be provided soon.

More than half of GO Transit customers canvassed through surveys wanted more personalized feeds, Metrolinx spokeswoman Anne Marie Aikins told CBC Toronto.

"Most of them have very specific travel habits. They only go on the Lakeshore East line, for example, or they only go on the Stouffville line...They didn't want to weed through other information," she said.

"We're a very busy service with a lot happening and this will allow them to focus on what matters most to them."

The new service had a soft launch last week. But Aikins said information was sent out yesterday to commuters, and the response has been positive so far.  

Metrolinx spokeswoman Anne Marie Aikins said GO Transit's main Twitter account will be used to push out educational messages and when something is affecting the entire system, like a snow alert or severe weather warning. (CBC)

While the new Twitter accounts will focus on specific delays for each train line, commuters will still have to check the main @GOTransit account for messages affecting the entire system, such as a snow alert or severe weather warnings.

As for GO Transit's bus service — which moves about 50,000 people every day — there isn't yet a personalized feed. The @GOtransitBus account will likely go live in 2017. In the meantime, travellers can follow the main Twitter account for bus information.

ABOUT THE AUTHOR

Christine Pagulayan

Journalist

Christine Pagulayan is a producer with CBC News based in Toronto. She has produced for CBC News Network and The National. She has worked as a multiplatform reporter for CBC News in Toronto, Winnipeg, Halifax, and Moncton. You can reach her at christine.pagulayan@cbc.ca.

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