Latest from Catherine Lanthier
Correcting Phoenix: Collecting overpayments from workers easier said than done
Eight years after a payroll fiasco similar to Canada's own experience with Phoenix, the Australian state of Queensland is still struggling to recover tens of millions of dollars paid in error to its employees.
How to fix Phoenix: Put payroll back in local hands, Australian experts say
When faced with a payroll fiasco similar to Canada's situation with the Phoenix system, the Australian state of Queensland chose an expensive strategy, but one observers say was successful: they put payroll back in local hands.
Australian payroll fiasco foreshadowed Phoenix's failed launch in Canada
Officials in the Australian state of Queensland who studied their own failed implementation of an IBM-provided payroll system say Canada would have benefited from their hard-earned lessons before launching Phoenix for federal public servants.
Ottawa struggles to recoup $70M paid in error due to Phoenix issues
The federal government has overpaid close to $70 million in total to thousands of past and current employees as of December, and has only reached repayment agreements for about a third of the money, according to internal documents obtained by CBC/Radio-Canada.