Winnipeg Blue Bombers want feedback from fans about Banjo Bowl
Winnipeg Football Club says standard survey goes to fans after every home game
Fans who went to the Banjo Bowl last Saturday are being asked to weigh in on their overall game experience.
A fan experience survey for the 2016 Banjo Bowl was sent to fans this week, asking for input on everything from the cleanliness of the stadium to customer service at concessions, and the helpfulness of staff to the game experience.
"The Winnipeg football club sends out a standard survey to fans after every single home game and has been doing so all season. The survey goes out electronically to every fan who attends a home game and asks for feedback on transportation, concessions and the overall fan experience etc.," said a spokesperson from the Winnipeg Blue Bombers in an email to CBC Thursday.
"The results of the most recent game were very positive, with a significant increase in the number of fans highly rating this past game day experience," the statement said.
The recent survey comes after Janelle-Marie Emond said her 9-year-old son was bullied and had beer poured on him by Bomber fans for wearing a green sweater at the Banjo Bowl last Saturday when the Blue Bombers beat the Saskatchewan Roughriders 17-10.
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Feeling better
Emond said Thursday that her son is still feeling overwhelmed by all the attention, but he's also feeling better.
She plans to take him to another game as soon as this Saturday.
"We're going to take a look at the schedule and pick a game together," Emond said in an email to CBC.
Emond said she wanted to share her experience with the public, adding the football club has responded very positive to her ordeal.
She also praised the club for sending out the recent survey.
"That is fantastic to hear. It is nice to see that possibly some things could change," she said.
The questions in the survey include:
How often do you attend Blue Bomber games?
Where was your seat located?
How did you get to the game?
How likely are you to recommend purchasing tickets to a Blue Bombers game to a friend, family member or colleague?
There were also questions about parking and whether fans parked on campus or off campus.
