Guelph Hydro: watch out for text messaging scam
First time for Guelph but Hydro One says text scams growing
Guelph Hydro is warning there is a new hydro scam that uses text messages to target victims, after four customers reported receiving these texts.
"We don't text message our consumers so this would be a case of 'smishing'," Sandy Manners, director of corporate communications, told CBC News.
Smishing refers to text message scams used by cyber criminals that try to lure people into providing account information, passwords, or credit card information.
"That's because because people are using mobile devices more," Manners said. "Cyber criminals have become wise to the fact that people are suspicious of their emails and so they are trying a new avenue so people reveal information."
First time for Guelph Hydro
The fake text messages asked people to tap a link that came with the text message, which may have asked them to answer questions over text, telephone or on a website. Manners said fortunately none of the customers were fooled.
She adds that this is the first time Guelph Hydro has received reports of this type of scam. However, she said that in talks with Hydo One, they have started to see this trend in other municipalities.
Customers are being reminded if they receive a scam text, email or phone call to never provide any personal information and to report the scam to local police.
Manners said costumers who have questions about their account to call Guelph Hydro customer service at 519-822-3010.