Service outage fixed after nearly 3 days, says Vancity
Credit union extended branch hours over long weekend to accommodate online services outage
Vancity says it has fixed issues with its banking system that caused an outage lasting nearly three days during which members were unable to see their account balances or complete online transactions, including paying bills.
"We are pleased to report that our systems are fully restored," the credit union stated in a release.
[3:15 PM PT] We have fixed the issues with our banking system and are now beginning to bring the various elements back online. We will be doing so gradually throughout the afternoon. For more details check here: <a href="https://t.co/rXneFNtUU1">https://t.co/rXneFNtUU1</a>
—@VancityDuring the outage, ATMs, debit cards, mobile tap and Vancity credit cards were still working for most members.
Vancity says that affected members may notice that some transactions they completed since the outage began at midnight Oct. 3, may not appear, but will show up eventually.
Tamara Vrooman, the president and CEO of Vancity, said the service outage that hit the credit union was not related to a security breach but that more investigation is needed to find the cause.
Vancity has over 525,000 members in British Columbia and on Saturday she apologized to them.
"I know that three days without online banking has been a huge inconvenience to all of our members and I want to apologize on behalf of Vancity to you for that inconvenience," she said in a recorded video statement.
Vrooman also said the union will pay any penalties or interest charges that members have incurred as a result of the outage.
Long weekend extended hours
Vancity extended its branch hours into the weekend to help members work around the outage.
Branches are open from 9:30 a.m. to 3 p.m. PT on Oct. 6-8.
The member services centre will be open from 8 a.m. to 8 p.m. on those dates.