Sophia Harris

Business Reporter

Based in Toronto, Sophia Harris covers consumer and business for CBC News web, radio and TV. She previously worked as a CBC videojournalist in the Maritimes, where she won an Atlantic Journalism Award for her work. Got a story idea? Contact: sophia.harris@cbc.ca

Latest from Sophia Harris

Federal government departments have green light to advertise on TikTok — despite security concerns

Federal government departments are still allowed to advertise on TikTok despite mounting security concerns about the social media app, CBC News has learned. 

Walmart, LCBO are the latest retailers to embrace single-use paper bags. Environmentalists are concerned

Several major retailers are offering paper bags to customers after Ottawa banned single-use plastic ones. But environmentalists say paper bags are not a sustainable solution as they're also single-use and leave a sizable carbon footprint.

We're drowning in reusable bags. Are bag profits preventing big grocers from adopting solutions?

To combat the problem of people stockpiling too many reusable bags, environmentalists recommend retailers find solutions. But so far, major retailers haven’t bought in, raising concerns that profits from bag sales are, at least in part, deterring them from taking action.

Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

To curb a widespread debit card scam, the Canadian Taxi Association has asked Amazon to stop selling generic taxi signs. But the e-commerce giant has declined, saying it's not breaking any laws.

Like it or not — more of us are bagging our own groceries

It's apparent that Canadians bagging their own groceries has become the norm at many grocery stores. CBC News explores how we got to this point and why some shoppers aren't happy about it.

Airlines ordered to compensate passengers in 50% of recent air travel complaint rulings, data shows

Newly available data shows Canada's transport regulator ordered airlines to pay passengers compensation or a refund in half the cases resolved over a recent nine-month period. But most details about these decisions are now confidential, a change that concerns critics.

This couple was asked to check their carry-ons. They protested — and were booted from the flight

The Ontario couple was banned from their flight after refusing to check carry-on bags containing valuables and medication. The incident shows the growing problem for airlines as more Canadians vie for often limited overhead space. 

Sunwing launches court battle to overturn order to compensate couple $800 for flight delay

Sunwing's appeal case centres on the contentious debate over when airlines can deny passengers compensation for flight disruptions in the name of safety. Ottawa has proposed new rules to help clarify its compensation regulations but can offer no timeline on when they take effect.

WestJet now charges $25 to book a flight by phone. Are airline fees out of control?

Airline fees are nothing new. But some major carriers have raised the ire of customers by introducing charges for once-complimentary services, like overhead space for carry-on bags and booking flights by phone.

Air Canada ordered to pay couple $2,000 in compensation. Instead, it's taking them to court

Recent changes to the Canadian Transportation Agency's complaints process broaden the type of decisions airlines can contest in court. Some legal experts say that may lead to more being passengers dragged into legal battles with their airline.