Saskatoon

'I want my money back': Saskatoon woman angry after bridal shop's sudden closure

Brides-to-be say they've paid hundreds of dollars for gowns at Champagne Bridal in downtown Saskatoon, but they have yet to see their dresses.

Brides-to-be say they've lost hundreds of dollars over Champagne Bridal store closure

Ashley Lafontaine says she's starting to panic after ordering her bridesmaids' dresses from Champagne Bridal in downtown Saskatoon. The store closed unexpectedly Friday, and has yet to reopen. (CBC)

A Saskatoon bride-to-be is fuming after a downtown bridal boutique unexpectedly closed its doors last week.

Ashley Lafontaine is getting married in October. She ordered four designer gowns for her bridesmaids, and wonders if she'll ever get her $600 deposit back from Champagne Bridal shop.

"I called the designer on Friday and they told me the dresses were ordered but I would have to pay shipping to get them to my house," said Lafontaine. "Champagne has indeed ordered my dresses but no money has been sent over. That's now $600 that we are out."

A sign posted on the front door of Champagne Bridal states the business is closed today. (Jennifer Quesnel/CBC)
Many brides on local wedding planning websites said that they have also paid hundreds of dollars to Champagne Bridal  and are not sure where their orders have gone.

Some of the brides said they've directly contacted the dress designers, who have told them that the dresses are sitting in a warehouse, awaiting payment from the Saskatoon wedding retailer.

"We went in the beginning of April to order the dresses," said Ashley Lafontaine. "We thought we had great customer service and the store looked so elegant. Well they had us fooled with all this chaos going on."
This message is posted on the front door of Champagne Bridal. (Jennifer Quesnel/CBC)

On top of possibly having to pay twice for her dresses, Lafontaine said she's left three phone messages for the store. Its voice mailbox is now full, and she said no one has returned any of her calls.

"I want my money back," she said.

The store is co-owned by Lynn Ganyo and her daughter Amy Grant. Late yesterday, the owners posted a message on Champagne Bridal's Facebook page.

"We apologize to the customers we haven't contacted yet, and want to reassure you that all dresses were ordered from the designer when you placed it. We will continue to work with the suppliers on timely delivery so you will shine on your special day," the message read.

"Please note that Champagne Bridal will be closed on Monday." 
Ashley Lafontaine ordered four Christina Wu bridesmaid dresses from Champagne Bridal this spring. (Courtesy: Ashley Lafontaine)