Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

Latest from Erica Johnson

Go Public

Seniors' group CARP says it's quitting Big Tobacco sponsorships after response from fired up members

After getting an earful from CARP members, the advocacy group for older people says it will no longer accept sponsorship from tobacco companies and is giving the money it received from Rothmans, Benson & Hedges to an unnamed charity that cares for people with smoking-related illnesses.
Go Public

B.C. woman fuming that seniors' advocacy group CARP in bed with Big Tobacco company

A B.C. woman says it’s “offensive” that Canada’s largest advocacy group for seniors has teamed up with Rothmans, Benson & Hedges, a tobacco giant now promoting e-cigarettes. A tobacco researcher says it’s the latest effort by big tobacco to encourage unhealthy and addictive vaping.
Go Public

Customer who filed complaint against TD Bank refuses to sign gag order to get compensation

After a Toronto-area man said he was misled about the perks of signing up for a TD Bank account, it offered compensation but insisted he sign a non-disclosure agreement to get the money. The increased use of NDAs is a worrisome trend that is stifling freedom of expression, says one legal expert.
Go Public

Have you seen this man? He's a big deal in Austria — and romance scammers like using his face

A weatherman in Austria was shocked to learn he was in the news after a romance scammer used his photos to try to trick a CBC journalist out of money. A psychology professor says the problem of scammers using strangers’ images can hurt not just their target, but the person in the photos, too.
Go Public

CIBC customers dinged when bank adds $5 fee to e-gift cards, calling them a 'cash advance'

CIBC customers who recently bought e-gift cards for Starbucks, Home Depot, Canadian Tire and a host of other stores were surprised to see a $5 fee added to the transaction on their credit card statements. CIBC initially said it considers the gift cards a “cash advance,” but has now decided to scrap the fee.

Hidden cameras capture bank employees misleading customers, pushing products that help sales targets

Current and former employees from BMO, CIBC, RBC, Scotiabank and TD tell Marketplace about immense pressure to meet sales targets — pushing credit cards, mortgage insurance, mutual funds and other products — or risk losing their jobs. Marketplace hidden camera footage captures the big five breaking the law, says bank expert.
Go Public

Romance scammer reveals how he tricks women after failing to fool Go Public reporter

He claimed to be an American oil drilling engineer working in Scotland. In reality, he is a romance scammer in Nigeria, who says he’s bilked women out of thousands of dollars. In a forthright interview, he reveals some tricks of the trade and apologizes for harming women — citing financial desperation as the reason for his actions.
Go Public

Is your new car on a storage compound? Inside Kia's scheme to deliberately withhold deliveries

Go Public has learned that new Kia cars — orders customers have waited months and months to drive — have arrived in the country but are not being released to dealerships to sell. It’s part of a controversial strategy devised by Kia Canada to game 2023 sales numbers.
Go Public

Amazon gives customer runaround after $2,100 watch missing from delivered package

A B.C. man ordered a $2,100 watch from Amazon. When the package arrived it appeared to be tampered with and the watch box inside was empty. A business and marketing expert says Amazon has “built-in obstacles” to make obtaining high-ticket refunds difficult.
Go Public

3 missing letters in his name cost man $10K trip after Air Transat and Porter fail to fix ticket

A P.E.I. man says he is in disbelief — and out thousands of dollars for a dream trip to Ireland with his wife — after Porter Airlines wouldn't let him board the plane over a name discrepancy. His airline ticket bore the name “Doug,” but his passport said “Douglas.” Critic says airlines have a duty to fix minor ticket errors.