Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

Latest from Erica Johnson

Go Public

Romance scammer reveals how he tricks women after failing to fool Go Public reporter

He claimed to be an American oil drilling engineer working in Scotland. In reality, he is a romance scammer in Nigeria, who says he’s bilked women out of thousands of dollars. In a forthright interview, he reveals some tricks of the trade and apologizes for harming women — citing financial desperation as the reason for his actions.
Go Public

Is your new car on a storage compound? Inside Kia's scheme to deliberately withhold deliveries

Go Public has learned that new Kia cars — orders customers have waited months and months to drive — have arrived in the country but are not being released to dealerships to sell. It’s part of a controversial strategy devised by Kia Canada to game 2023 sales numbers.
Go Public

Amazon gives customer runaround after $2,100 watch missing from delivered package

A B.C. man ordered a $2,100 watch from Amazon. When the package arrived it appeared to be tampered with and the watch box inside was empty. A business and marketing expert says Amazon has “built-in obstacles” to make obtaining high-ticket refunds difficult.
Go Public

3 missing letters in his name cost man $10K trip after Air Transat and Porter fail to fix ticket

A P.E.I. man says he is in disbelief — and out thousands of dollars for a dream trip to Ireland with his wife — after Porter Airlines wouldn't let him board the plane over a name discrepancy. His airline ticket bore the name “Doug,” but his passport said “Douglas.” Critic says airlines have a duty to fix minor ticket errors.
Go Public

Grieving daughter says father might still be alive if Air Canada had diverted long-haul flight

A Toronto-area woman is questioning why Air Canada didn’t divert a flight after her father began to have severe chest pain, back pain and nausea. Instead, the flight continued for nine hours and the man died after landing. Five doctors say they would have asked that the plane be diverted.
Go Public

Ontario woman says using 'cash for houses' company was costly mistake

Companies offering fast cash for houses — with promises of no Realtor fees and quick closings — are popular. But there’s no regulatory oversight and a Hamilton-area woman says using the “quick sale” option was a costly mistake.
Go Public

RBC employee suffering burnout, anxiety and depression loses disability claim

An RBC financial planner says his high pressure sales environment contributed to burnout, severe anxiety and depression. When he asked RBC for a mental health break, he says his manager urged him to keep working and Manulife denied his disability claim.
Go Public

A family paid over $400 for Nike shoes that lasted 10 weeks

Spencer Potter, 15, is an aspiring soccer player, so he thought saving up to help buy some expensive Nike cleats would improve his game. But after 10 weeks of practice, one shoe tore open. Nike claimed excessive use, but a shoe repair expert blames the design.
Go Public

Insider says Manulife Bank didn't protect customers' highly private information for years

A Manulife insider says, for nearly a decade, the corporation didn’t properly protect thousands of Canadian bank customers’ private information — such as credit card and account details, dates of birth and social insurance numbers. And customers had no idea.
Go Public

TD Bank customer lost $480 after e-transfer cancelled — despite having autodeposit

An Edmonton woman is out almost $500 after accepting an e-transfer for power tools she advertised for sale. She figured the e-transfer was secure, since she has autodeposit set up on her TD Bank account. She was wrong.