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Sunwing stranded couple for 5 days after vacation, charged them $50 flight change fee to fly home

Natalie Stechyson

Senior Writer & Editor

news

canada

Thousands of Canadians hoping to escape the snow and cold at home have had their vacation dreams dashed after Sunwing cancelled all southbound flights out of two of the country's busiest airports.

Passengers frustrated after Sunwing cancels vacations to prioritize getting others back home

Iesha Williams, 28, of Toronto was booked on a Sunwing flight to Cuba that was cancelled. She's pictured on Feb. 20, 2021.

Iesha Williams

Sunwing cancelled dozens of flights out of Toronto and Montreal a few days after disruptions caused by the Delta crash and by heavy snow, leaving hundreds of passengers stranded and frustrated as they waited to check in.

Passengers angry after Sunwing cancels flights shortly before takeoff

A Pearson official says the airplane wreck has been cleared from the runway, but the airport is still operating at reduced capacity.

Crashed plane cleared from airport runway as delays persist at Pearson

Delta Air Lines says it is offering $30,000 to the passengers of a plane that crashed at Toronto's Pearson International Airport as crews begin to remove the mangled aircraft from the runway.

Delta Air Lines offers $30K to crash survivors as crews begin removing plane from runway

Canadians who recently travelled to Mexico are calling on local authorities to investigate after dozens of guests got sick at the all-inclusive beachside resort they stayed at.

Dozens of Canadians got sick at Mexican all-inclusive resort, call for facility inspection

Pratyush Dayal

Videojournalist

saskatoon

Hundreds of passengers whose vacation plans were ruined are still awaiting compensation from Sunwing for their out-of-pocket expenses. In most cases, the airline has given a base compensation of $500.

Sunwing passengers still awaiting compensation more than a year after vacation flight disruptions

Michelle Johnston still remembers the trials and tribulations from the Christmas in 2022 when Sunwing left her and hundreds stranded overseas for days. The added delay cost her $6000 and she is pleading the airline to compensate her adequately.

Michelle Johnston

Hundreds of Sunwing's Canadian travellers continue to be stuck out of country. Sunwing says it has completed two recovery flights so far this week, with another eight scheduled to depart by Dec. 30.

Canadians stranded in other countries by flight delays still don't know when they'll be able to return home

Thousands of pieces of luggage wait to be reunited with their owners after weather and staffing issues caused hundreds of flights to be delayed or cancelled over the holidays. Some are calling for tougher rules to force airlines to make things right when flights go wrong.

Lost luggage still clogs some Canadian airports after chaotic holiday travel week

Roice Anne Fox and her family are relieved to be back on Canadian soil after spending six days waiting in hotel lobbies in Varadero, Cuba, for a flight to take her home to Saskatchewan. She is not alone as hundreds of Saskatchewan residents wait to be back on Saskatchewan soil.

Stranded travellers from Sask. are slowly making it back home, with a pit stop in Winnipeg

Sunwing cancelling its flights out of Saskatchewan until Feb. 3 and Air Canada no longer offering direct flights from Saskatoon and Regina to Calgary starting in mid-January is changing the future of air travel in the province.

Experts weigh in on the future of flights in Saskatchewan after a month of service disruptions

Some people are questioning the future of air travel in Canada after WestJet confirmed this weekend that it’s planning to wind down Sunwing Airlines. Here’s what some experts think WestJet’s moves could mean for travellers, and the airline industry in Canada.

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