An Ontario senior who was denied the chance to vote received an apology from the province's chief electoral officer this week, and was told the situation will be looked into.

CBC News reported on Charles Parent's problems at a Bay of Quinte polling station last week. The 91-year-old veteran brought his voter information card and his health card to the polling station – which should have sufficed – but an Elections Ontario worker told him he needed a second piece of photo ID.

Parent, who has mobility issues, left without casting a vote. His family deemed it too difficult to get back out to the polling station on Feb. 27 because of the winter weather.

"My grandfather did really appreciate the apology," Nikole Hyndman, Parent's granddaughter, said in an email.

Hyndman, who filed an official complaint about the situation, said Chief Electoral Officer Greg Essensa told Parent by phone Friday that the situation will be looked into.

Elections Ontario said a report on how voting went in the snap winter election will be prepared in the next three to four months, said Hyndman, who was on the call.

Essena apologized on behalf of Elections Ontario, spokesperson Laura Sylvis said in an email.

"Elections Ontario will conduct a comprehensive review of all election-related activities following the 2025 general election," she said. "A post-event report summarizing the lessons learned will be tabled later this year."