Parking authority ticket contractor now regulates Winnipeg's taxis, TappCar

City poised to sign new $5.9M contract with G4S Solutions, which has enforced parking rules since 2008

Image | li-taxi-cab-light

Caption: Winnipeg's parking-enforcement contractor has also been responsible for regulations governing taxis and other vehicles for hire since March. A new proposed contract will formalize and extend that arrangement. (CBC)

The Winnipeg Parking Authority is poised to sign a new contract with its longtime private contractor — which is now also responsible for enforcing regulations for taxis and ride-hailing services on top of issuing parking tickets.
On Nov. 20, city council's public works committee will consider a recommendation to sign a $5.9-million contract with G4S Secure Solutions, the multinational firm that's been responsible for enforcing parking rules and handing out tickets in Winnipeg for the past decade.
The 21-month deal, which would start on Jan. 1, calls for G4S to continue enforcing parking regulations along with bylaws and procedures, as well as issuing parking tickets and patrolling city-owned parkades.
According to a report published by the city Wednesday, under the new contract, G4S will also be responsible for enforcing regulations governing vehicles for hire, including taxis and and ride-hailing companies such as Edmonton's TappCar.
This formalizes expanded duties for G4S. The firm started enforcing vehicle-for-hire regulations in March, when the provincial taxicab board was dissolved and the City of Winnipeg took over the task of regulating taxis and ride-hailing companies, said Grant Heather, the Winnipeg Parking Authority's acting manager of vehicles for hire.
G4S would respond to incidents involving taxis and other vehicles for hire, Heather said. The private firm would also issue tickets and monitor their operations.
Incidents where criminal activity is suspected, however, would be investigated by the Winnipeg Police Service, while serious allegations of a non-criminal nature — for example, fare disputes or discrimination complaints — would wind up on the desks of parking-authority employees.

Image | TappCar Logo

Caption: Edmonton-based TappCar is one of the ride-hailing firms that started competing with taxi companies in Winnipeg in March. (Samuel Rancourt/CBC)

"All of their enforcement is done directly under the auspices of our office. They don't have carte blanche on anything. We have direct oversight of what happens and constant review and everything," Heather said.
"They will download video from the cameras when it's requested or if we need it for an investigation, because they are out on the street and they do have the ability to do that."
The proposed contract would expire on Sept. 20, 2020, and could be extended for a year four times, if both parties wish.