Translink to reimburse customers for May 22 major skytrain shutdown
CBC News | Posted: June 2, 2015 12:23 AM | Last Updated: June 2, 2015
Users affected by May 22 disruption will be reimbursed if they provide proof of fare payment
TransLink is offering compensation to users affected by the May 22 Skytrain shutdown, as long as they can provide proof of fare payment.
Customers who used a Faresaver or ticket can receive a replacement Faresaver for the same category (one, two or three zone.)
Those who submit a Daypass will receive a replacement, and users with a monthly Farecard, will receive two Faresavers of the same category.
Transit was free in Metro Vancouver on May 22, after thousands of rush-hour commuters were left stranded by the closure of the Expo Line SkyTrain between Joyce Station and Waterfront Station.
TransLink blamed the service interruption on a fire that ignited a bird's nest, which burned about a metre of communication cable.
In order to receive compensation, customers must complete a pass replacement request form and submit it with proof of fare payment, either in person at the Stadium-Chinatown SkyTrain station, or by mail to the customer service centre.
All reimbursement requests must be submitted by June 30, 2015.